Privacy Policy
Who we are
Haunted Rockford Paranormal Events is a tour/event company located in Rockford, Illinois. Our focus is on the history of Rockford, and of the surrounding Northern Illinois and Southern Wisconsin area. We are also interested in mysterious and unexplained people, places and events of the area.
Our website address is: https://www.hauntedrockford.com.
What personal data we collect and why we collect it
For users that register on our website (optional), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on the website, and you request a password reset, your IP address will be included in the reset email.
Event and Ticket Purchaser Information
Event purchaser information: name and email address. Also ticket purchaser billing address, which is collected through the use of PayPal.
Product Purchases
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your order and account (if you created one)
Respond to your request, including cancelations
Process payments and prevent fraud
Set up your account (optional)
Comply with any legal obligations we have, such as collecting taxes
Improve our offerings
Event, Venue and Organizer Information
Venue information: name, address, city, country, state, postal code, phone, website, geographical coordinates.
Organizer information: name, phone, website
Event information: website, cost, description, date, time, image
We make use of certain API keys, in order to provide specific features, including the following third party services: Google Maps and PayPal.
Contact forms
Our Contact Us and Newsletter Subscription forms only collect the information you fill in to the forms.
Cookies
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We also use cookies to keep track of cart contents while you’re browsing on our site.
Embedded content from other websites
Although uncommon, articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
The Haunted Rockford website does not use analytics tracking, but our website hosting service may collect some anonymous analytics data such as web browser type and pages visited.
Who we share your data with
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Who on our team has access
Members of our team have access to the information you provide us. For example, Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent
Customer information like your name, email address, and billing and shipping addresses
Our team members have access to this information to help fulfill orders, process refunds and support you.
How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Additional information
Contact information
Email: [email protected]
How we protect your data
Your data is not shared with any third parties, except as noted above. All purchase data is purged after 2 years.